Return & Refund policy
At My Hardware Store, we want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.
Eligibility for Returns
To qualify for a return:
- Items must be in the same condition as received — unworn, unused, with original tags, and in their original packaging.
- A valid receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at contact@myhardwarestore.co.uk. Once your return is approved, we will send you:
- A return shipping label
- Instructions on how and where to send the item
Important: Items sent back to us without first requesting a return will not be accepted.
Contact for Returns & Questions
If you have any questions about returns, feel free to reach out:
📧 Email: contact@myhardwarestore.co.uk
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Exceptions – Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale or clearance items
- Gift cards
If you're unsure whether your item qualifies, please reach out to us.
Exchanges
If you need a different item, the quickest way is to return the original item. Once your return is accepted, place a new order for the replacement.
Refunds
Once we receive and inspect your returned item, we’ll notify you about the status of your refund. If approved, the refund will be automatically issued to your original payment method. Please allow a few business days for your bank or credit card provider to process the refund.